Business Process Outsourcing (BPO) Services
Business Process Outsourcing is the strategic option to achieve cost reductions while improving service quality, increasing bottom-line and focusing on core specialties of your business.
Offshore BPO services
With unique global delivery expertise and state-of-the-art infrastructure, Max BPO is competent in managing business services for clients in Marketing & Advertising, Market Research, Media & Entertainment, Logistics & Transportation, Banking & Financial, Automotive, Telecom, Utility, Retail, Healthcare, e-Commerce, Travel & Hospitality and Publishing sector.
Outsource your Call Center Services, Back Office Services, Finance & Accounting, Healthcare Support Services, Logistics Support Services & Digital Publishing as delivers the most effective, service-intensive & results-oriented services.
As businesses grow over time, the challenges they face are now different from those compared to times when they were still in their infancy stages. Be it SMEs or large businesses, they start feeling the pinch of managing resources at rising costs and also the fact that managing tertiary services takes a toll on their core business as they have to focus time, money and attention to non-core activities including call centre services, back office administration, financial and accounting services, digital publishing and more. Business leaders often introspect if managing support and administrative services is what they set out for when they initiated their ventures. Saving costs and use of resources for non-core activities and managing these activities effectively is a challenge and a priority for the corporate leaders, which has led them to consider outsourcing. The outsourcing industry has thrived in the last decade and more, offering companies an option to manage processes remotely, yet able to save costs while delivering the expected quality.
Max BPO outsourcing acts as an extension of your business offering a range of services your business can gain from. Over the last 22+ years, we have serve a multitude of small, medium and large businesses across industries spanning the globe, thus giving us an envious edge over our competitors. Our experience and expertise in a range of domains offers you the opportunity to reduce your expenditures across multiple processes and get your teams to focus on the larger goals at hand, while we take the baton of processing non-core activities for you. Some of the value-added services we offer are listed below.
Call Centre services
Cal centers are your face to the clients, be it support services or selling and up-selling opportunities to existing and potential customers. We help manage call center services using the latest in technology carrying the experience of running call centers over the last two decades, helping you grow your brand reputation, contributing to your revenue growth and providing vital feedbacks and analysis that helps you charter the way ahead. Be it voice calling or chat services, we customize processes to suit your needs.
Back office services
From data entry to managing records or processing billing, invoicing or more, we stand by you to add value to your back-end services. This allows your teams to focus on the core processes thus leading to an appreciable rise in revenues as your resources get the opportunity to manage their time and attention in a better manner. Back office and administration are imperative to smooth functioning of the front end, yet do not have to be expensive or time-consuming. Let us do the hard work for you while you bask in glory over rising growth charts.
Finance and Accounting
As finance and accounting gets more intertwined with the business plans and cash flow, businesses find it hard to manage rising costs and maintaining skilled teams to help process compliance and maintain a smooth sailing for the business. We cover a range of financial and accounting processes including the non-core activities of payroll management, invoicing, mortgage processing, tax preparations, accounting and bookkeeping, insurance processing, accounts payables and receivables and quality record keeping, providing you peace of mind.
As a business leader to move ahead and plan for the future towards your long and short-term goals, you need to run a multitude of support processes including data entry, market research and analysis, administrative works, personal assistance, executive assistant services, a virtual call centre or phone, chat or email support services. You cannot be doing this all by yourself. Here is when we come in with skilled and experienced staff allowing you a back-end team that works exclusively for you. This allows you valuable help and allowing you to pay for deliverables alone.
Data mining and Web Research
Data is perhaps the most important element in a business process, be it for analytical purposes, research or as a tool used by the sales and marketing teams to gather leads, approach them with offers and try and prospect them into becoming valuable paying customers. Data mining may not be ever present activity and may be required in staggered intervals or for a certain campaign, hence investing full-time in-house resources for this may not be the best choice. Max BPO offers customized services helping you with timely accurate data when you seek it.