CUSTOMER CARE SERVICES
Improving customer care effectiveness helps companies not only to reduce cost but also enhance customer satisfaction. MAX BPOs wide range of customer care service solution generates business impact using a combination of process and domain expertise, software and analytics.
Through our multiple network centers, we at MAX BPO offer multilingual capabilities that support end-to-end customer experience management. We have a dedicated team that has extensive experience in numerous product and service verticals, which helps us to be placed at the forefront of customer care services outsourcing. We offer our services through various channels like web, chat, voice, email, and fax support across several processes including sales, service, and marketing.
MAX BPO Customer Care Services include
a. Customer care
Our customer care services go beyond the simple query resolutions. We consider customer care service as the point of contact between a client and its customers. With our multi-channel approach at our disposal, we ensure that your loyal and esteemed customers are always in safe hands.
b. Customer Acquisition
Customer acquisition is the best approach to generate and acquire potential leads. Our team of professionals assists you in making the best impression during the first point of contact. They will help you in generating leads and sales and also assist in up-selling and cross-selling.
c. Account and Order Management
The process of account management requires extensive skilled resources. MAX BPO, with its best in the industry account management solutions, benefits our client’s businesses in optimizing efficiencies and ensuring benchmarked service delivery.
d. Tech Support
If converting and closing sales are essential, then the process of post-sales support is also considered crucial. It helps in maintaining customer loyalty. Providing effective tech support shows that a brand cares about them and can be trusted. We at MAX BPO focus on the first-call resolution and near-zero call abandonment rates.
e. Retention and Loyalty Management
It is essential to keep your customers coming back to you by connecting with patrons and showing them that you care for them. MAX BPOs loyalty services help you cover the overall customer service while ensuring increased Customer Lifetime Value.
f. Survey Management
We at MAX BPO believe that looking back on completed sales and collecting feedback on support calls is essential for improving the quality of the service. At MAX BPO we conduct surveys to collect the right information from the right sources. We support through voice, chat, email and SMS.