EMAIL SUPPORT

Organizations generally receive tons of emails from their loyal and esteemed customers. It is quite impossible for companies to quickly and accurately respond to these emails. One cannot imagine the opportunities and leads lost because of delay in response! So, when the email support services are outsourced, it will help you to respond quickly to your customer’s issues and help you to concentrate your energies towards critical areas of your business.

MAX BPO is proud to boast of its enrich experience in offering email support services to global organizations across different sectors. Our professionals at MAX BPO are well equipped to handle all the customer queries and respond to emails on your behalf. We will ensure that we address these emails quickly which will result in increasing your customer satisfaction. Many businesses are benefitting by outsourcing their email support services, as they are witnessing a steady increase in the number of sales, improvement in their customer satisfaction levels and most importantly increasing their loyalty.

Emails are considered as an essential tool thanks to the vast amount of data/information that lies hidden in them. Besides, it is a unique way to garner and procure honest consumer feedbacks. It helps you to respond quickly to feedbacks, which ultimately improves the customer satisfaction and brand loyalty towards your company.

MAX BPO has the following services to offer in Email support

a. Product or Service Inquiries

We will provide a quick and effective reply to all inquiries to make a sale happen with any further delays.

b. Order Taking/Fulfillment

Our experts will effectively manage and extensively focus on providing accurate order taking services to increase the level of customer satisfaction and recurring customers.

c. Feedback/Response to the inquiry

We at MAX BPO will leave no stone unturned. Our experts will thoroughly look into customer feedback, response, and suggestion emails and revert back to them to appreciate their valuable time and also forward the same to ensure that the necessary changes are made in the concerned departments.

d. Troubleshooting for services and products

MAX BPO has dedicated and trained personnel for troubleshooting consumer queries for various services and products. Our experts will take care of all such inquiries by reverting back to the customers with appropriate responses.

e. Payment Inquiries and documentation

Outsourcing payment inquiries and documentations email support services to us at MAX BPO will assist you to get all such painstaking tasks to be efficiently managed, and lets you focus on the main activities of your business.

Quick Enquiry

Why Chose MAX BPO Email Support Services?

  • Our Email Support services at MAX BPO can help you answer customer queries using our time-tested communication and customer service strategies. All customer requests will be reviewed and processed by a team of highly skilled individuals trained to apply customer care ethics and professional correspondence in the Email process. We aim at increasing the overall productivity, boost client satisfaction, and improve your company’s bottom line through our Email Support solutions.

Advantages of Max BPO as your outsourcing partner:

  • MAX BPO holds an experienced and highly talented team of experts to offer tailored and unique solutions.
  • Our 24×7 email support services are reliable and will meet the quality expectation of clients
  • We understand the importance of data security and hence ensure total confidentiality of data at all levels
  • We have a strategically formulated working methodology in place
  • We maintain a considerable knowledge base of the necessary FAQ and related answers
  • Our FAQ document is always updated, and immediate response is guaranteed
  • Proper time and efforts are invested for studying client’s products, offerings, and the processes
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