INBOUND CALL CENTER SERVICES
As businesses are gradually growing, key decision makers are facing difficulties to contribute the necessary amount of concentration to each area of their business operations. The reason may be cited as they are not sure how to allocate the time or they simply do not have extensive men-power to meet their growing customer base, businesses are looking for a cost-effective and quick response to this ever-increasing issue.
Well, most of the companies are finding that outsourcing these services to a trusted inbound call center is the best answer to this painstaking dilemma. By outsourcing these services to a trusted third party, it allows the company to focus on their core objectives or business goals. MAX BPO is one such trusted name in the global market who can seamlessly address this issue. We at MAX BPO have professionals who are trained to work in an organized manner. The range of services outsourced to us at MAX BPO mainly includes technical support, customer service & support, inbound sales and essential call answering and forwarding services.
In every instance, regardless of the kind of service they outsource, businesses are continually looking to save money while still growing their business. MAX BPO brings professional quality services and documented processes to ensure that we provide our clients with what they are looking for.
The list of services that we cater to Inbound Call Center is as follows
a. Answering Services
We have maintained a consistent record of delivering superior quality solutions since our inception, and have earned the respect of our clients, worldwide. Our customer care services include order taking, inbound online chat, reservation booking, consumer response,
b. Customer Services
Make use of a unique scripting system to efficiently and effectively handle customer queries. Chat, Phone and email are the various channels through which we offer our services.
c. Help Desk / Technical Support
We allow our team to take formal training from the client and the same will be imparted or forwarded to the customers who come up with any queries. The team will be trained on support and functions for software, electronic products, and gadgets.
d. Inquiry Handling
MAX BPO assists its clients with excellent inquiry handling services at an affordable rate thanks to our experienced team of customer services experts.
e. Interactive Voice Response IVR
We provide 24/7 IVR services through our customized IVR system, and if any complex issues arise, they get sorted out through our customer service desk who work round the clock.
f. Inbound Sales
MAX BPO’s inbound sales team collects all the necessary details from the customer and conducts a regular follow-up to make a sale and further check if the customer is happy with the product or service offered.
g. Order Taking
Our team has expertise in working across various industries, and we will conduct a professional manner of order taking and improve the way your business is working.
h. Toll-Free Services
Our primary focus is towards increasing your company’s efficiency, and to do that, we’ve introduced techniques to leverage marketing strategies, reduce costs, and obtain global presence.