ORDER MANAGEMENT

For businesses, fulfilling and processing customer orders are as crucial as acquiring a new customer. Regardless of whether you are selling a product or providing a service, it becomes entirely necessary to process and manage your customers’ orders quickly.  The process of Order Management is an essential link in any sales process and adequately executing it ensures that you are one step ahead of the competition in generating new business and also strengthens the existing client relationships.

Order management is more vital for online businesses; customers have a lot of options to choose from, and quicker responses to their orders and queries most often lead to a sale. So, outsourcing the order management services to MAX BPO which has worked with various businesses will help you in streamlining your sales, order, processing and management processes. After thoroughly understanding your current situation and business process, we at MAX BPO will optimize the way you process and fulfill customer orders.

MAX BPOs Order Management Services

a. Resolving Customer Queries

Businesses continuously get queries from customers regarding various issues and aspects relating to the services and products. So, our team at MAX BPO has a trained and skilled team which can handle all such queries and resolve them in quick turnaround time.

b. Managing Returns and Refunds

Our experts are capable enough to manage the entire process of returning and refunding amount to customers if they have an issue with their order, or if the customer has changed their mind about a purchase. We’ll ensure that we will refund the amount or replace the product with a unique one.

c. Conducting customer follow-up

It’s crucial to perform a regular follow-up to understand and gain insights of customer’s opinion and feedback. This will help the business to improve on the core aspects of services.

d. Order status check

Once the order is processed, our team at MAX BPO will ensure that the product is delivered to the customer within the scheduled time. We conduct a regular status check to see whether the product has reached its proper destination.

e. Order cancellation management

Orders getting canceled is quite a demotivating situation for the business. It might be of various reasons that the customer wants to cancel his order, but it is the responsibility of the company to collect accurate information as to why the order has been canceled. Our skilled executives will gather information from the customer to ensure that the mistakes leading to the cancellation will never reoccur

Quick Enquiry

Why MAX BPO?

  • Choosing MAX BPO as your Order Management outsourcing partner, we will eliminate your need to recruit, train and deploy customer support and fulfillment staff as we take care of it seamlessly. We ensure that we provide faster turnaround time which is combined with higher efficiency and quality.
  • We will let you focus on your core operational functions of sales, marketing, and product development while reducing operational and project management costs. We at MAX BPO have years of experience in the field of Order Management services.
  • We thoroughly understand that it is crucial that as a business you need more than a service provider. Thankfully, we at MAX BPO are more than just a vendor; we will involve ourselves as a business partner to understand your goals thoroughly so that we can advise, adapt and deliver according to your business requirements.

Advantages of MAX BPO

  • MAX BPO is an ISO 9001:2008 certified company
  • Our main objective is to always improve customer satisfaction and brand engagement.
  • By partnering with us and using our services, you can witness a reduction in process time and cost per order
  • MAX BPO experts will ensure that your business cash flow and revenue will observe an upward trend
  • We have developed and designed a streamlined process that will assist you from start to finish
  • Partnering with MAX BPO means that you are gaining access to the best talent in the market
  • We provide you a 24X7 customer support system
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