CUSTOMER ACQUISITION AND RETENTION
MAX BPO’s strategic customer acquisition and retention services are crafted to carry out professional campaigns to acquire new customers thick and fast. We are driven by a team of trained and skilled professionals, and we execute our customized campaigns based on a complete understanding of our client’s target or precise demographic.
We thoroughly understand our client’s audience as it is the key to develop our campaign strategy. Understanding client helps us plan accurately, and to capture the exact data and prepare the right script for our client’s targeted audience. We make sure to involve our client’s sales and business development teams in all our planning stages to ensure our teams have the perfect view of the kind of information required to produce positive outcomes. This entire procedure helps our clients to be consistent with their messaging and to develop the credibility of their brand.
MAX BPOs Customer Acquisition and Retention Services
a. Generating Sales and Leads
Whether it’s cold calling, lead generation or qualification; our team of trained and experienced professionals at MAX BPO can handle calls on your behalf and transfer only the most qualified and prominent leads to your sales pipeline.
b. Verifying contacts
The success of a business hugely depends on the verification of all the business information required for distinct functions. We at MAX BPO offer best in the market CRM verification services. We not only verify data but also develop a result-oriented database which is effectively comprised and processed with contact details.
c. Documenting and processing orders
We at MAX BPO can help you set up a full-fledged call center team to receive, process and manage all inbound sales orders from various channels. You can also use our team to take care of order status monitoring and updating clients through SMS, email or a scheduled call back.
d. Scheduling appointments
If you’re planning on streamlining the process of appointment requests in a productive way, then MAX BPO is here to help you out. Our team can help you track schedules of your expert’s availability and ensure maximum utilization of resources.
e. Cross-sales and up sales
Our agents at MAX BPO have substantial experience in cross-selling and up-selling, they can help to introduce unique techniques at any stage of the sales process to increase sales and enhance the value that a particular customer gets from a purchase.